FAQ
Permanent Jewelry
What is permanent jewelry?
Permanent jewelry is claspless jewelry that is welded together by a quick, painless spark. Although it is called “permanent” you can remove it with jewelry snips whenever you want!
Jewelry is jewelry that is welded together using a special machine. This replaces the need for a clasp (clasp-less jewelry).
Permanent Jewelry is custom fit and personalized to your style. Choose from a variety of link options and metal types— sterling silver, gold-filled, and 14K gold!
Create a custom stack of bracelets, anklets, or necklaces!
How much does it cost?
All chains are priced per inch and custom fit to each guest. Price will vary depending on the style of the chain.
What if I need to remove the chain?
No problem! Cut the chain on the welded link. When you are ready to have it put back on schedule a re-weldappointment. Your first re-weld is free.
How long does it last?
Generally you can expect anywhere from 1-10 years depending on the type of metal (sterling silver, 14K gold, etc.) that you choose.
How to care for you chains:
•Avoid spraying perfumes directly onto chain
•Avoid harsh chemicals (chemical products, hair color, acetone, etc)
•Be careful with clothes- they may snag and get caught
•Wash with warm soapy water (Dawn dish soap) & soft bristle brush and pat completely dry to make it shine!
What type of metal is used?
•14k solid gold (white/yellow), gold-filled (yellow/rose) and sterling silver chain options available.
•Pick the quality that matches your aesthetic, lifestyle, and budget.
What happens if the chain breaks?
Jewelry Artists are not responsible for the wear and tear of chains. If the chain breaks at the welded area, please reach out to schedule a free re-weld appointment on the original chain.
We cannot offer replacements, refunds or discounts to replace lost chains. Due to the personal nature of the wearer's lifestyle, job and other external factors that are out of our control.
Charm Jewelry
What Materials Are Used?
For our charmed jewelry there is an array of materials available: 18k gold filled, plated, enamel. Please see the description of each product to see what material is used.
Charm Jewelry Care
To prolong your jewelry's lifetime, follow our care tips:
- Avoid contact with water, household chemicals, perfumes, lotions, self tanner or hair products
- Remove jewelry before engaging in activities that may cause sweating or any contact with water.
- Take off before bedtime to prevent tangling or damage.
- Store your jewelry in a cool and dry place, preferably in a jewelry box or soft pouch.
Stay Golden is NOT responsible for any tarnished, lost, or broken jewelry.
Returns & Warranty
Permanent Jewelry Warranty
Whether your jump ring breaks, the metal stretches or you have to cut it off for any reason we are happy to put it back on.
Just keep the chain and schedule re-weld appointment.
Permanent Jewelry Refunds
Dainty & Durable, but not indestructible. The longevity of the jewelry is directly influenced by care and lifestyle. If caught or snagged, the chain will break and/or stretch. We do not offer refunds, replacements, or discounts for lost or stretched jewelry.
Charm Bar Refunds
DUE TO THE PERSONAL AND CUSTOMIZED NATURE OF OUR PRODUCTS, ALL ITEMS ARE FINAL SALE.
We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling.
Damages & Issues
If you received a damaged or defective item, please contact us within 24 hours of receiving the damaged item so we can fix this. Please email us at info@staygldnco.com and we will fix it right away!
Once the tracking says delivered, we are not responsible for stolen or lost packages. Please follow the proper claim procedures with the correct mail carrier.